Norton Crumlin & Associates (NCA) is a management consulting firm that provides support to senior Executives in both the Public and commercial sectors. We work extensively with Chief Executives and their teams to focus on defining organisational strategy, scoping business changes, managing stakeholders and implementing operating plans. We have a proven track record of successfully operating in large and complex organisations.
At the individual level, NCA provides insight to clients to assist them in achieving their professional goals. Past clients have come to NCA for help in improving job performance, maximising the potential of success in a new role, becoming more professionally confident and achieving clarity at a personal level regarding major organisational issues such as restructuring. NCA works with a range of specialists in different disciplines that can help in these and many other arenas.
At the team level, NCA works to develop team momentum, making sure that executives and their teams have got clarity of purpose around their plans, that they’re clear on business outcome, that team members are mutually accountable and that appropriate project plans and timelines are in place.
At an organisational level, NCA works to enable success at the corporate level. Past clients have sought NCA’s help for many reasons, including assistance in the sale of a business, corporate restructuring and the development and implementation of a strategic plan to achieve major contract renewals.
Our combined experience of government and commercial enterprises provides our clients with a wealth of knowledge. Our skills include facilitation of executive teams, strategy development, one to one coaching, project management, HR strategy and implementation, development of customer orientated brand strategy and the implementation of this through the people agenda and executive level business leadership. Our relevant combined experience includes:
Development of people strategies for multiple organisations including development of people strategies in organisations facing difficult times;
Facilitation of executive teams to identify business critical issues and develop solutions to these in both government and private enterprises;
Development and implementation of cultural change programs ; development of business strategies and leadership of organisational structural changes.
Our approach is one of bringing our external perspective together with our client’s internal knowledge of its business in partnership to create an outcome that is targeted to the business strategy, able to be effectively actioned and that provides the opportunity to achieve a commercial gain for the business.
We work collaboratively with project teams ensuring at all times the voices of customers, stakeholders and staff are at the forefront of strategy development. We will when necessary challenge our clients to think not only about the scenarios of today but those of tomorrow and what that will mean for the organisation – even if it is uncomfortable.
Finally, and most importantly, we will focus on achieving the outcomes our clients wants in a way that brings all stakeholders to a common platform and provides optimum opportunity for successful implementation.
When Norton Crumlin was engaged to help a major government department roll out a massive new Customer Relationship Management system, they faced underlying tension between different project teams, a process that had seen little progress in two years and the potential loss of millions of dollars of investment.
Find out how Roger Norton steered the project back on track and created a win-win situation for everyone involved. Case Study 1 – Clearing the Way Forward
In this case study, Roger Norton from Norton Crumlin was initially engaged to gather data relating to the renewal of a major government procurement contract. Roger achieved that, as well as helping to refresh the sense of ownership the major stake holders had in the service, resulting in a clear set of thinking and potential savings to the government in the millions of dollars. Case Study 2 – Leading for Results
In this case study, Jack Crumlin from Norton Crumlin was engaged to advise the CEO of a company that was in the process of being acquired. Jack’s previous experience as a partner in a professional services firm meant the deal went smoothly.
Case Study 3 – Background Counts