Michael CarmanBusiness Analysis


Michael has wide-ranging experience in performance improvement, change management and strategy, having worked, consulted and written on these areas over the past 14 years. Michael is highly literate and numerate, and able to quickly crystallise important issues, providing clients with valuable clarity. He takes an evidence-based approach to his work, and brings to his assignments a unique combination of ‘hard’ analytical skills and highly developed ‘soft’ skills in communication and facilitation.


Specialist Expertise brought to NCA clients

Michael has consulted principally in the public and not-for-profit sectors, including in the NSW Justice cluster and the NSW Department of Finance & Services. He has also published extensively on management issues, and his articles on performance improvement, change management and strategy have been published in Management Today, Training & Development and Government News magazines.

Unique skillset

Performance analysis and improvement; Change management and organisational development; Facilitation and group decision-making; Strategic and business planning

Key sector experience

Justice; Finance & Services; Transport; Not for Profit; Asset Management (Housing)

How Michael can make a difference to your business

Michael assists organisations by analysing their performance, developing improvement strategies, integrating these into a cogent ‘package’ of programmed action, and then overseeing the implementation of those actions, with real results to show for the effort. Along the way he draws on the expertise of subject matter experts and those affected by the changes, ensuring their views feed into the process. This helps gain buy-in, making implementation easier.


Michael also develops and delivers training in performance improvement, which helps embed the principles and practices of performance in organisations. His training in communication and interpersonal skills helps organisations become more open and responsive, with higher morale and greater staff engagement.


Bachelor of Arts: Psychology and Philosophy

Honours Degree (First Class): Philosophy

Master of Public Policy

Accredited Lean Leader

  • McGrath Nicol Logo
  • Civeo Logo